Your agreement: By creating a DT3 account or using the platform in any way, you agree to this Privacy Policy and the way it describes how your personal data will be handled. If you do not agree with any part of this policy, please do not use DT3.
01 What Data We Collect
When you register and use a DT3 account, we collect several categories of personal data. The data collected varies depending on how you use the platform, but typically includes the following:
- Registration data: Your name, date of birth, email address and mobile phone number provided during account creation.
- Identity verification data: Government-issued identity documents such as CNIC, passport or driving licence, submitted when you request your first withdrawal or when additional verification is required.
- Payment data: JazzCash, Easypaisa or bank account details used for deposits and withdrawals. Card numbers, if used, are tokenised by our payment processor and not stored directly by DT3.
- Account activity data: Records
of your deposits, withdrawals, game sessions, wagers, bonus usage and VIP tier progress.
- Device and technical data: IP address, browser type, device model, operating system and session timestamps collected automatically when you access the platform.
- Customer support data: Records of conversations, complaints or queries you submit to the DT3 support team via live chat or email.
Minimum necessary: DT3 collects only the data that is genuinely needed to operate your account, process your transactions and comply with identity verification requirements. We do not collect data speculatively or for purposes unrelated to providing the platform.
02 Why We Collect Your Data
Every category of data that DT3 collects has a specific purpose. We do not collect data without a legitimate reason tied to operating the platform or protecting players.
- Account operation: Your registration details are needed to create and maintain your account, allow you to log in securely and keep your account information accurate.
- Identity verification: Verifying your identity before processing withdrawals is a standard player protection measure. It protects your funds from being withdrawn by unauthorised parties and confirms that you meet the 18+ age requirement.
- Payment processing: We need your payment method details to process deposits and withdrawals in PKR, whether through JazzCash, Easypaisa, Raast, bank transfer or card. Payments cannot be processed without this data.
- Platform security: Device and IP data helps us detect unusual login activity, flag potential account compromise and protect against fraudulent transactions.
- Responsible gaming: Account activity data — including deposit amounts, session lengths and wagering history — allows DT3 to monitor for patterns that may indicate a player needs support, and to apply account-level limits that players set for themselves.
- Customer support: Support conversation records allow us to follow up on unresolved issues, maintain a history of your queries and improve the quality of our support over time.
03 How We Use Your Data
Beyond the core operational uses described above, DT3 may use your data in the following additional ways, all of which are directly connected to your experience on the platform.
- Personalisation: Your game history and preferences may be used to surface relevant game recommendations in the lobby or to notify you of promotions that match your typical activity — for example, cricket betting offers during PSL season or slot promotions matching your preferred game type.
- Promotions and bonuses: Your account activity data is used to determine which promotions you qualify for and to calculate wagering progress against active bonuses.
- VIP tier management: Your wagering history in PKR is the basis for calculating your VIP tier level and determining the benefits applicable to your account.
- Marketing communications: If you have opted in to marketing, your email or phone number may be used to send you information about new games, promotions, PSL betting markets or VIP offers. You can opt out at any time through account settings.
- Platform improvement: Aggregated, anonymised usage data helps DT3 understand how players navigate the lobby, which games are most played and where technical issues arise, allowing us to make the platform better over time.
DT3 does not use your personal data for profiling or automated decision-making that has a legal or significant effect on you, outside of the standard account management and verification processes described in this policy.
04 Payment Data & Financial Information
Given that DT3 is a PKR-based platform handling real money transactions, the handling of payment data deserves specific attention.
- JazzCash and Easypaisa: Your mobile wallet number is stored securely and linked to your DT3 account to enable deposits and withdrawals. It is used only for transaction processing and identity matching. It is not used for unsolicited contact.
- Bank transfer details: Account numbers provided for Raast or direct bank transfers are stored encrypted and used solely for processing withdrawal requests to the verified account.
- Card payments: If you deposit using a debit or credit card, the full card number is handled directly by our certified payment processor. DT3 stores only a tokenised reference that allows the transaction to be linked to your account. We do not store full card numbers.
- Transaction records: A complete record of your deposits, withdrawals and any associated fees is maintained in your account history. These records are available for you to review at any time from your account dashboard and are retained for the period described in the Data Retention section.
- Chargeback investigations: In the event of a disputed transaction or chargeback, relevant payment and account activity data will be shared with the payment processor and, where required by process, with the relevant financial institution to resolve the dispute.
Encryption standard: All payment data in transit between your device and DT3 servers is protected by TLS encryption. Stored payment references are held in encrypted format. No DT3 staff member has access to your full payment account credentials.
05 Cookies & Tracking Technologies
DT3 uses cookies and similar tracking technologies to operate the platform and understand how it is being used. Cookies are small data files stored on your device by your browser when you visit a website.
- Essential cookies: These are required for the platform to function. They maintain your login session, remember your account preferences and enable the game lobby to load correctly. You cannot opt out of essential cookies without disabling the platform entirely.
- Analytics cookies: These track aggregated data about how players move through the platform — which pages are visited, how long sessions last and where players encounter issues. This data is used in anonymised form to improve the platform. No individual player is identified in analytics reports.
- Performance cookies: These help DT3 identify slow-loading pages or technical errors affecting the user experience, particularly on mobile devices and the DT3 app, so that engineering teams can prioritise fixes.
- Marketing cookies: If you have accepted marketing cookies, these may be used to show you relevant promotions on the DT3 platform itself, based on your previous activity. DT3 does not use marketing cookies to track you across third-party websites.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how the DT3 platform functions. The DT3 app uses equivalent local storage mechanisms in place of browser cookies; the same categories and purposes apply.
06 Data Sharing with Third Parties
DT3 does not sell your personal data. We share data with third parties only where it is necessary to provide the platform's services or where required by applicable process. The categories of third parties who may receive your data are:
- Payment processors: JazzCash, Easypaisa, Raast and card payment processors receive the payment data necessary to process your transactions. Each processor operates under its own privacy policy and security standards.
- Identity verification providers: A third-party identity verification service processes the identity documents you submit for account verification. This provider is contractually required to handle your documents securely and only for verification purposes.
- Game software providers: When you play a game provided by a third-party developer — such as games from Pragmatic Play or Evolution — that provider's software processes game outcome data. Your account balance information is managed by DT3, not the provider.
- Customer support tools: DT3 may use a third-party live chat or ticketing platform to manage support interactions. Conversations handled through these tools are subject to that provider's data handling standards, which DT3 evaluates before use.
- Legal and regulatory requirements: DT3 will disclose account and transaction data if required to do so by a valid legal process or authority request. We will notify the affected account holder where legally permitted to do so.
DT3 does not share your personal data with advertisers, data brokers or unrelated third-party businesses. We do not sell, rent or trade personal data under any circumstances.
07 Data Security
Protecting the personal and financial data of DT3 players is treated as a fundamental requirement, not an afterthought. The following security measures are in place across the platform.
- TLS encryption: All data transmitted between your device and DT3 servers is encrypted using current Transport Layer Security standards. This applies to the web platform, the DT3 app and all API connections used in payment processing.
- Encrypted data storage: Personal data held on DT3 servers — including identity documents, payment references and contact details — is stored in encrypted format. Access is restricted to authorised personnel on a need-to-know basis.
- Access controls: DT3 staff access to player account data is role-based. Customer support staff see only the information relevant to handling your query. Administrative access requires multi-factor authentication.
- Incident response: In the event of a data breach that affects player personal data, DT3 will investigate promptly and notify affected players as soon as practically possible once the scope of the breach is understood.
- Third-party audits: Game software providers on the DT3 platform are subject to independent RNG and security audits by certified testing laboratories. DT3 reviews provider security certifications before adding any game content to the lobby.
Your responsibility: Security is a shared responsibility. Use a strong, unique password for your DT3 account and do not share it with anyone. Enable any two-factor authentication options available in your account settings. If you suspect your account has been accessed without authorisation, contact support immediately.
08 Your Data Rights
As a DT3 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting DT3 customer support.
Your Rights at DT3
Right to Access
You can request a copy of the personal data DT3 holds about your account. We will provide this within a reasonable timeframe after verifying your identity.
Right to Correction
If any personal data on your account is inaccurate or outdated, you can request that it be corrected. Contact support or update the relevant details directly in account settings.
Right to Deletion
You can request deletion of your personal data. Note that certain data — particularly transaction records — may need to be retained for a minimum period in line with standard financial record-keeping practices before deletion can be completed.
Right to Opt Out of Marketing
You can opt out of marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect essential account communications such as withdrawal confirmations or security alerts.
Right to Data Portability
You can request your account data in a structured, readable format. This includes your transaction history and account activity records.
Right to Restrict Processing
In certain circumstances you can request that DT3 restrict how your data is used while a query or complaint is being resolved.
09 Account Deletion & Data Retention
If you wish to close your DT3 account and request deletion of your personal data, contact customer support. Account closure requests are processed within a reasonable timeframe after identity confirmation.
Following account closure, DT3 will delete or anonymise your personal data with the following exceptions:
- Transaction records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum period consistent with standard financial record-keeping practices. These records are not used for marketing or any active purpose after account closure; they are held only as a historical audit record.
- Self-exclusion records: If you closed your account through self-exclusion, a record is retained to prevent re-registration during the exclusion period. This is a player protection measure.
- Support records: Records of resolved complaints or disputes may be retained in anonymised form for a limited period for quality assurance purposes.
After the applicable retention periods have elapsed, all remaining personal data associated with a closed account is permanently deleted from DT3 systems.
Withdrawing before closure: Before requesting account deletion, please ensure that any PKR balance in your account has been withdrawn. Once an account is closed and deleted, remaining balances may be subject to the account closure terms described in the DT3 Terms and Conditions.
10 Contact & Policy Updates
If you have questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, the DT3 customer support team is available 24 hours a day, seven days a week via live chat on the platform.
You can also reach the DT3 support team at the email address displayed in the footer of this page. When contacting us about a data-related request, please include your registered username and the nature of your request so we can locate your account and respond promptly.
DT3 reserves the right to update this Privacy Policy from time to time to reflect changes in the platform, payment methods or applicable practices. When material changes are made, registered players will be notified via their registered email address or through an on-screen notification at next login. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform following an update constitutes acceptance of the revised policy.
For details on your account rules, bonus terms and responsible gaming tools, please also review the Terms and Conditions and the Responsible Gaming page.